Our Terms & Conditions
We operate on a 24-hour cancellation policy on all group and private sessions.
All packs purchase have a 12-month expiry date and cannot be used once they have expired. This excludes monthly memberships which have a 30-day expiry.
Part Used Packages are non-refundable.
Clients cannot split or share packages.
Packages cannot be transferred to another client.
Clients can purchase a class for another client by adding them as a family member.
Clients cannot attend classes if booked under a different name this includes family members.
Platinum Pilates reserves the right to change the teacher where emergency cover is required.
Packages are not sold with a guarantee of a specific teacher taking certain classes.
Where a refund is granted there is a €25 processing fee.
Monthly Packages cannot be extended and credits cannot be used once expired.