Cancellation Policy

Our Terms & Conditions

We operate on a 24-hour cancellation policy on all group and private sessions.

All packs purchase have a 12-month expiry date and cannot be used once they have expired. This excludes monthly memberships which have a 30-day expiry.

Part Used Packages are non-refundable.

Clients cannot split or share packages.

Packages cannot be transferred to another client.

Clients can purchase a class for another client by adding them as a family member.

Clients cannot attend classes if booked under a different name this includes family members.

Platinum Pilates reserves the right to change the teacher where emergency cover is required.

Packages are not sold with a guarantee of a specific teacher taking certain classes.

Where a refund is granted there is a €25 processing fee.

Monthly Packages cannot be extended and credits cannot be used once expired.